Travel agents, tour operators

Travel guarantees 

Everyone who sells or offers package travel or linked travel arrangements must have a travel guarantee if the trips are subject to guarantees under the Travel Guarantee Act. The purpose of this Act is to protect travellers in the event of the travel agent becoming insolvent.

The travel guarantee should cover all advance payments made by travellers, such as registration fees and final payments. It should also cover other services included in the agreement with the traveller and, in some cases, expenses for home transportation. The purpose of the travel guarantee is that your travellers should not lose any money if their trip is cancelled or ends prematurely.

The size of the travel guarantee is calculated on an individual basis. It should be sufficiently large that it can compensate your customers’ financial losses if the trip has to be cancelled or stopped.

You must have a guarantee that is valid indefinitely. If it is not sufficient during your high season, it must be supplemented with one or more temporary guarantees. 

You find more information about travel guarantees at the Legal, Financial and Administrative Services Agency (Kammarkollegiet) website. 

Register your travel operation  

You must register your travel operation if you arrange, sell or market package trips or linked travel arrangements. 

Find out more about how you register your travel operation at Kammarkollegiet´s website.  

Package travel 

The Swedish Consumer Agency is responsible for the Swedish Package Travel Act. The statute defines what a package travel and linked travel arrangements are.

The Swedish Package Travel Act also regulates other obligations that one as an organiser or reseller/agent have vis-à-vis their traveller customers.