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Alternative dispute resolution

Alternative dispute resolution involves resolving a dispute outside of court. It is often a faster and cheaper solution for both consumers and businesses.

The Act on Alternative Dispute Resolution in Consumer Relations is based on an EU directive which states that there must be high-quality alternative dispute resolution bodies throughout the EU.

Alternative dispute resolution means that a dispute can be resolved efficiently and quickly outside of court.

The Act on Alternative Dispute Resolutions in Consumer Relations (2015:671) at the Swedish parliament (in Swedish)

Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes

There are seven approved boards for alternative dispute resolution in Sweden. All are authorized for dispute resolution procedures between consumers and traders.

The Legal, Financial and Administrative Services Agency (Kammarkollegiet) offers more information about the committees that are approved for alternative dispute resolution.

Approved committees for alternative dispute resolution at the Legal, Financial and Administrative Service Agency (in Swedish) 

At ECC Sweden, you can get free advice on consumer rights in cross-border trade within the EU, Iceland, Norway and Great Britain.

ECC Sweden

The European Commission has established a platform for online dispute resolution, called the ODR platform (Online Dispute Resolution). A consumer who has a dispute with a company in another Member State should be able to submit a complaint in their official EU language via the platform, which channels the dispute to the appropriate dispute resolution body.

Online Dispute resolution at the  European Commission