Alternative dispute resolution
Alternative dispute resolution involves resolving a dispute outside of court. It is often a faster and cheaper solution for both consumers and businesses.
The Act on Alternative Dispute Resolution in Consumer Relations is based on an EU directive which states that there must be high-quality alternative dispute resolution bodies throughout the EU. The directive has recently been amended by an amending directive which has not yet been transposed into Swedish law.
Alternative dispute resolution means that a dispute can be resolved efficiently and quickly outside of court.
Dispute resolution bodies that can help you
There are seven approved boards for alternative dispute resolution in Sweden. All are authorised for dispute resolution procedures between consumers and traders.
Further reading
The Legal, Financial and Administrative Services Agency (Kammarkollegiet) offers more information about the dispute resolution bodies that are approved for alternative dispute resolution.
Competent authority for alternative dispute resolution at Legal, Financial and Administrative Service Agency (in Swedish)
At ECC Sweden, you can get free advice on consumer rights in cross-border trade within the EU, Iceland, Norway and Great Britain.